The Phone That Restores Independence: How CaptionCall is Changing Home Care Communication

03-07-2025 08:59 AM - Comment(s) - By Age Well Care Team

Caring for an aging loved one at home comes with many challenges, but one of the most overlooked struggles is hearing loss. When seniors begin to withdraw from conversations because they can’t hear clearly, it affects not only their confidence but also their overall well-being. For those receiving home care, staying connected with family, caregivers, and medical professionals is essential.

That’s where CaptionCall by Sorenson makes a world of difference.

What is CaptionCall by Sorenson?

CaptionCall is a revolutionary captioned telephone service designed for people with hearing loss. It works by displaying real-time captions of what the other person is saying on a large, easy-to-read screen. This allows seniors to both listen and read the conversation—eliminating the stress of missing important details.

The best part? It’s free for those who qualify under the Americans with Disabilities Act (ADA), making it an easy and affordable solution for seniors who need extra support with phone conversations.

Why It’s Essential for Home Care

Many seniors receiving home care services rely on phone calls for vital communication—whether it’s scheduling appointments, coordinating with caregivers, or simply keeping in touch with family. But when hearing loss makes phone calls difficult, frustration and isolation can set in.

CaptionCall restores that connection by making communication effortless and stress-free. Here’s why it’s a must-have for home care settings:

Easy to Use – Designed with seniors in mind, the large touchscreen and adjustable text size ensure easy reading and navigation.

Loud & Clear Audio – Amplified sound helps seniors hear conversations better while still having captions as backup.

Caregiver-Friendly – Family members, home care aides, and nurses can assist seniors with calls while ensuring nothing is misheard or misunderstood.

Safe & Independent – Whether it's confirming medication instructions or arranging home care visits, seniors can confidently manage their calls without confusion.

Bringing Confidence Back to Everyday Life

For seniors in home care, maintaining independence and staying socially engaged is crucial for mental and emotional well-being. CaptionCall isn’t just a phone—it’s a lifeline that helps seniors reconnect with the world around them.

If you or a loved one is receiving home care and struggling with hearing loss, CaptionCall could be the perfect solution. It’s an easy, cost-free way to make sure every conversation is clear, effortless, and enjoyable.

💬 Have experience with CaptionCall in a home care setting? I’d love to hear your thoughts—drop a comment below!


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